Customer Succes Specialist

• Answering an Incoming Calls, Chats and Respond to Emails.
• Handle Customer Inquiries by Email and Social Media.
• Provide Customers about Product and Service Information.
• Identify and Escalate Priority Issues.
• Documenting All Call Information According to Standard Operating Procedures.
• Complete All Call Logs.
• Updating customers profile into computer.
• Conduct customer surveys to ascertain level of customer service.

• Fresh graduates welcome!

• High School grads with CS BPO experience

• English B2 minimum

• Excellent written English

• Communicative

• Willing to work in SHIFTING SCHEDULE including Weekend and Public Holiday

• Willing to place in YOGYAKARTA