The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender.

Communicate with users (merchant/creator) via email, chat and call (outbound).

Provide knowledgeable answers to questions about product, pricing and availability. Work with internal departments to meet user's needs. Data entry in various platforms collaborate on projects to improve support tools and processes.

Basic Requirements

• Bachelor’s degree or equivalent diploma
• 1 years' work experience in e-commerce service handling (open to FG)
• Excellent written and verbal communication skills in English & Bahasa
• Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity.
• Flexible for shifting schedule and changes along with it.
• Ability to handle high volumes during promotions and peak seasons.
• English capabilities minimum B1 English First

Preferred Requirements

• Strong analytical and research skills
• Knowledge Ability to work in a fast and evolving environment with detail-oriented focus.
• Experience in E-Commerce buyer/seller/creator services.
• Experience in Microsoft Office Suite is preferred.
• Preferably to have a typing speed of at least 50 words per minute.