Responsibilities:

- Manage incoming customer inquiries via call and email, live chat.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.

Basic Requirements:

- Minimum D3 / S1 any major
- Minimum GPA 2.75
- Fresh Graduate wellcome to apply
- Also open for people that have min 6 months - 1years of work experience in BPO clients for CS
- Communicative
- Willing to work in SHIFTING SCHEDULE including Weekend and Public Holiday
- Willing to place in SURAKARTA (Solo Grand Mall)
- Candidates can work immediately if they pass the client interview.