Teleperformance

(IDN) Customer Service Indonesia - Surakarta Site

Job Locations ID-Jawa Tengah - Kota Surakarta
Requisition Post Information* : Posted Date 16 jam yang lalu(7/10/2025 2:44 AM)
ID Permintaan/ Request
2025-67433
Kategori
Layanan / Dukungan Pelanggan
Location : Country (Full Name)
Indonesia

Responsibilities

Responsibilities:

- Manage incoming customer inquiries via call and email, live chat.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.

Qualifications

Basic Requirements:

- Minimum D3 / S1 any major
- Minimum GPA 2.75
- Fresh Graduate wellcome to apply
- Also open for people that have min 6 months - 1years of work experience in BPO clients for CS
- Communicative
- Willing to work in SHIFTING SCHEDULE including Weekend and Public Holiday
- Willing to place in SURAKARTA (Solo Grand Mall)
- Candidates can work immediately if they pass the client interview.

Pilihan

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