Teleperformance

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Customer Success Specialist Fintech - Yogyakarta

Job Locations ID-Daerah Istimewa Yogyakarta
Requisition Post Information* : Posted Date 1 hari yang lalu(8/1/2025 4:22 AM)
ID Permintaan/ Request
2025-68586
Kategori
Layanan / Dukungan Pelanggan
Location : Country (Full Name)
Indonesia

Overview

Customer Succes Specialist

Responsibilities

  • Handle Customer Inquiries by Chat, Email and Social Media.
  • Provide Customers about Product and Service Information.
  • Identify and Escalate Priority Issues.
  • Documenting All Call Information According to Standard Operating Procedures.
  • Updating customers profile into computer.
  • Conduct customer surveys to ascertain level of customer service.

Qualifications

  • Educational Background: Bachelor's Degree in Economics / Finance / Computer Science / Accounting / Business.
  • Minimum IPK 2,75
  • Have experience as CS in handling customers through digital media such as live chat and or social media for a minimum of 1 year.
  • Willing to work in Shifting Schedule including weekend and Public Holiday.
  • Difable people are welcome (as long as can see. communicate by spoken, and typing on computer).

Pilihan

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