As a Quality Assurance, you and your team will be tasked to ensure that the screening and labelling quality of Content Moderating agents are up to client's standard and complies with their policies.

• • Analyze adherence to quality policies and procedures by monitoring agents.
  • Execute coaching process using internal standards for feedback and coaching.
  • Execute number of observations and feedback required per agent according to the client request or internal standards.
  • Provide coaching and develop agent’s opportunities by using effective interpersonal communication.
  • Develop reports in excel to inform about top call drivers and main opportunities found.
  • Attend internal & external call calibration sessions.
  • Observe potential inappropriate behaviors and provide real time alerts that are followed with immediate actions taken (security rider).
  • Deliver feedback to agents.

• • Associate's Degree of any major.
  • Minimum IPK 2,75.
  • Strategic thinker with strong analytical and creative problem-solving skills.
  • Having experience as Quality Assurance in BPO minimum 6 month.
  • Good English oral and written communication skills.
  • Able to operate Microsoft Office, especially Microsoft Excel and Microsoft Power Point.
  • Willing to work in Shifting Schedule including weekend and Public Holiday
  • Work location in Yogyakarta
  • Can join immediately