As a Japanese Customer Service, you will handle Japan market, answering customer's inquiries and complaints through call and ensure customer satisfaction.

• Answering an Incoming call (Inbound)

• Handle Customer Inquiries

• Provide Customers about Product and Service Information

• Identify and Escalate Priority Issues

• Documenting All Information According to Standard Operating Procedures

• Complete All Call Logs

• Conduct customer surveys to ascertain level of customer service

• Able to quickly locate user problems and provide solution

• Diploma ( with 1 year experience) & Bachelor degree fresh graduate

• C1/B2 English Proficiency

• N1 and/or N2 JPY language proficiency

• Fluent in Speaking/Writing in English

• Pass BGV proccess 

• Willing to work in shifting schedule
• Available to work in Jakarta Office, RDTX Square